NIIT Limited Hiring: Customer Care Representative – Be the Voice of Delight in Gurugram!
Are you a natural conversationalist with a knack for making people smile? Do you thrive on solving problems and turning every interaction into a positive experience? **NIIT Limited** is seeking bright and enthusiastic **Customer Care Representatives** to join their team, working for a prestigious **MNC Client** right here in **Gurugram**!
This is a fantastic **full-time, on-site opportunity** for individuals with 0-2 years of experience. If you're a graduate from B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (with some exceptions), possess excellent communication skills, and are flexible with rotational shifts, we want to hear from you! You'll be the voice that delights clients, ensures timely service, and contributes to a collaborative and fun work environment. Plus, we offer a clear career roadmap, performance incentives, and great benefits. Ready to make an impact? Read on to learn more!
NIIT Limited: Customer Care Representative Summary
| Organization | NIIT Limited (for MNC Client) |
|---|---|
| Position | Customer Care Representative / Customer Care Specialist |
| Experience | 0-2 Years |
| Job Location | Gurugram, Haryana (On-site) |
| Employment Type | Full-time |
| Educational Qualification | Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) |
| Salary Package | 3.08 LPA - 3.25 LPA |
| Key Skills | Excellent communication, flexibility for rotational shifts, computer usage, basic MS Office |
| Work Schedule | 5-day workweek, rotational shifts |
| Benefits | Defined career roadmap, performance incentives, talent development, collaborative environment, fun@work, Night Allowances, Insurance benefits |
| Apply Mode | Email (Resume Submission) |
| Official Blog URL | fresherjobwala.in/customer-service-representative.html |
Important Dates for Customer Care Representative Recruitment
| Event | Dates |
|---|---|
| Application Start Date | Ongoing |
| Last Date for Application | 30 September 2025 |
Don't wait! Send your resume today to seize this exciting opportunity!
Application Fees
| Category | Fee |
|---|---|
| For All Candidates | Nil |
There is no application fee for this position. Your passion and skills are what count!
Customer Care Representative: Eligibility & Your Impact
Educational Qualification:
- We're looking for bright graduates with a Bachelor's degree in:
- **B.Com**
- **B.A**
- **BCA**
- **BBA**
- **BHM**
- **BSc & BSc IT** (Please note: Graduates with Stats Hons, Maths Hons & Eco Hons are generally not eligible for this specific role, as per the notification.)
Experience:
- This role is open to candidates with **0-2 years of experience**. Whether you're a fresher eager to learn or have a couple of years under your belt, we encourage you to apply!
Your Impact as a Customer Care Specialist:
- **Customer Service through Calls:** Be the friendly voice that resolves queries and assists clients.
- **Timely & Accurate Delivery:** Ensure service is delivered efficiently and correctly, meeting defined productivity levels.
- **Build Knowledge:** Continuously learn about client needs and our domain to provide solutions on the very first call.
- **Adherence to SLAs:** Maintain high standards of Customer Satisfaction, Service Level, Handle Time, and Customer Effort.
- **Quality Assurance:** Uphold internal and client-level quality on all calls.
- **Policy Adherence:** Follow Customer Service Attendance & Accountability policies diligently.
- **Issue Resolution & Follow-up:** Effectively resolve issues, ensure proper documentation, and follow up as needed.
- **Operational Improvement:** Identify opportunities and contribute to enhancing our service delivery.
Required Skills & Attributes:
- **Excellent Communication Skills:** This is paramount! You'll be interacting directly with clients.
- **Flexibility for Rotational Shifts:** Our service operates to meet client needs, requiring adaptability to different shift timings.
- **Proficient in Computer Usage:** You should be comfortable navigating computer systems.
- **Basic Knowledge on MS Office:** Familiarity with essential Microsoft Office tools.
- **Great Attitude:** A positive and customer-centric mindset is key to making every interaction delightful!
If you're ready to make every client interaction delightful, we're excited to meet you!
Customer Care Representative: What We Offer You
Joining NIIT Limited for our MNC Client means stepping into a supportive and rewarding environment:
- **Defined Career Roadmap:** We believe in your growth! We offer clear pathways for your professional advancement.
- **Performance-Based Incentive Program:** Your hard work and dedication will be recognized and rewarded.
- **Investment in Talent Development:** We're committed to enhancing your skills through continuous learning opportunities.
- **Work-Life Balance:** Enjoy a comfortable 5-day workweek.
- **Collaborative Environment:** Work alongside best-in-class professionals in a supportive team setting.
- **Focus on Colleague Engagement & Fun@Work:** We believe a happy team is a productive team!
- **Night Allowances:** Additional benefits for those working night shifts.
- **Insurance Benefits:** Comprehensive insurance coverage for your peace of mind.
We're not just offering a job; we're offering a career where you can truly thrive!
Important Documents to Prepare:
- Your most **updated Resume/CV**.
- Copies of your **Graduation Degree/Mark sheets**.
- Any **relevant experience letters** (if applicable for 0-2 yrs experience).
- A valid **ID Proof** (like Aadhar Card or PAN Card).
Having these documents ready will ensure a smooth application process!
How to Apply for the Customer Care Representative Role?
Ready to embark on this exciting journey with NIIT Limited? Here’s how you can apply:
Before you hit send, ensure your resume is polished and highlights your communication skills, relevant educational background, and any customer service experience. If you need a hand, our Resume/CV Maker can help you craft a compelling application!
The simplest way to apply is to send your updated resume directly to our hiring team. Email your resume to: **Neha.2b.sharma@niitmts.com**.
In your email subject line, something like "Application for Customer Care Representative - [Your Name] - [Your Experience Level]" would be perfect!
Once you've applied, keep an eye on your inbox and phone. We're excited to connect with talented individuals who are ready to make every client interaction delightful!
Don't miss this opportunity to start a rewarding career in customer service!
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About Ankul Kumar
Ankul Kumar is a dedicated job search expert and career guide, passionate about helping individuals navigate the complexities of the job market. With extensive experience in recruitment analysis and career counseling, Ankul provides genuine and clear insights to empower job seekers. He believes in making career information accessible and easy to understand for everyone.
View All Posts by Ankul KumarFrequently Asked Questions (FAQs)
A1: The role is Customer Care Representative / Customer Care Specialist.
A2: This position is open to candidates with 0-2 years of experience.
A3: The job is located on-site in Gurugram, Haryana.
A4: Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT are eligible, except for those with Stats Hons, Maths Hons, and Eco Hons.
A5: The salary package ranges from 3.08 LPA to 3.25 LPA.
A6: Interested candidates should share their resumes by emailing Neha.2b.sharma@niitmts.com.
A7: This role offers a 5-day workweek.
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