Customer Support Executive – Investment Process Job Opening at Koclave Pvt. Ltd.
Are you an energetic and motivated individual looking to kickstart or advance your career in customer support within the dynamic investment sector? **Koclave Pvt. Ltd.** is actively seeking talented **Customer Support Executives** to join our Investment Process Team in **Sector 63, Noida**. This is a fantastic opportunity to engage with potential clients, explain valuable investment-related services, and guide them through a seamless onboarding experience.
In this role, you will be a key point of contact, making outbound calls to potential investors to introduce them to various investment options. Your ability to understand customer needs, provide clear and concise information, and build strong client relationships will be crucial for success. We are looking for individuals who are comfortable working in evening shifts (2:00 PM – 11:00 PM) and can maintain professionalism while handling client interactions. While prior experience in telecalling or customer service is preferred (minimum 6 months), freshers with excellent communication skills and a keen interest in finance are also encouraged to apply. A basic understanding of financial or investment products will be an added advantage.
Key Responsibilities
- Make outbound calls to potential investors and clearly explain available investment options.
- Understand customer needs and provide appropriate information and tailored solutions.
- Maintain consistent follow-ups to nurture leads and build strong, lasting client relationships.
- Accurately record all customer interactions and relevant data in the CRM software.
Your dedication to these responsibilities will directly contribute to client satisfaction and team success.
Requirements for Customer Support Executive
- Experience: Minimum 6 months of experience in telecalling or customer service is preferred. Freshers with good communication skills are welcome to apply.
- Financial Knowledge: A basic understanding of financial or investment products is a definite plus.
- Communication Skills: Excellent verbal communication skills in English are essential for effective client interaction.
- Professionalism: Ability to handle rejection gracefully and maintain a high level of professionalism at all times.
- Shift Comfort: Comfortable working in evening shifts (2:00 PM – 11:00 PM).
Meeting these requirements will set you on the path to a rewarding career with Koclave Pvt. Ltd.
Benefits of Joining Koclave Pvt. Ltd.
- Attractive Incentives: Earn competitive incentives based on your performance.
- Work Environment: Join a friendly and growth-oriented work environment that fosters learning and collaboration.
- Career Development: Receive comprehensive training and ongoing support for your career development.
We believe in nurturing talent and providing a platform for your professional growth.
How to Apply for Customer Support Executive Position?
To apply for the Customer Support Executive role at Koclave Pvt. Ltd., please follow these instructions:
- Walk-in Interview: Come directly for a walk-in interview at our office.
- Interview Timings: Interviews are conducted between **12:00 PM and 4:00 PM**.
- Office Address:
H150, Sector 63 Noida
Uttar Pradesh, India - Contact Person: For any queries, you can reach us at: 8506854231
Please bring your updated resume and any relevant documents to the interview.
Helpful Tools & Resources
Frequently Asked Questions (FAQs)
The job title is **Customer Support Executive – Investment Process**.
The office timings are **2:00 PM – 11:00 PM**.
Minimum 6 months of experience in telecalling or customer service is preferred, but **freshers with good communication skills may also apply**.
The role involves **5 working days** a week.
You can apply by **walking in for an interview** at H150, Sector 63 Noida, between 12:00 PM and 4:00 PM.
About Ankul Kumar
Ankul Kumar is a dedicated ERP Recruiter and career Blogger with a strong background in full-cycle recruitment and US IT Staffing. He is the proud founder of Fresherjobwala.in, a career resource and job alert platform helping freshers and job seekers stay informed.
He holds a BBA and MBA from Dr. A.P.J. Abdul Kalam Technical University (AKTU), equipping him with a solid foundation in business, technology, and marketing strategy. His approach blends academic knowledge with real-world recruiting and digital outreach.
As a people-centric professional, Ankul excels in building long-term candidate relationships, mentoring recruitment teams, and driving performance metrics (SLAs, TATs). He is highly skilled in using Microsoft Office tools, job boards, and digital platforms for end-to-end hiring.
Through his platform Fresherjobwala.in, Ankul also shares government job updates, practice papers, and employment tips. His passion for content writing and digital empowerment makes him a growing name among India’s career bloggers.
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